Australia’s Spencer Travel has been taken out the award as this year’s Most Engaged Air/Services Member Agency of the global luxury travel network, Virtuoso, during the 31st annual Virtuoso Travel Week.

To mark Spencer Travels’ 20-year anniversary this week, it’s only fitting that LATTE expands our questioning with Penny Spencer to 20 Questions, covering off her start in the industry, the establishment of her own business, some of the challenges that she faced, the importance of mentoring, her inspiration, favourite hotel and more.